Terms and Conditions

1. Seller identification

Products marketed through www.iamio.com and its subdomains are sold by Indoor Outdoor Cosmetics Srl, registered office at Corso di Porta Nuova 12, 20121 Milan, Italy, VAT no. 14110320968, email: info@iamio.com, PEC: io.italy@legalmail.it, hereinafter the “Seller”.

2. Scope

These terms govern distance purchases made through the Website by users acting as consumers under applicable law. Separate B2B, distributor or reseller terms may apply where expressly provided. The Italian version shall prevail for interpretation and enforcement purposes.

3. Definitions

“Website” means www.iamio.com and related subdomains. “Buyer” means the person placing the order. “Products” means cosmetics, accessories, kits, refills, gift cards and other items offered online. “Order” means the purchase proposal sent by the Buyer. “Order Confirmation” means the email by which the Seller accepts the Order.

4. Contract formation

Listings and prices on the Website constitute an invitation to offer. The contract is concluded only when the Seller sends the Order Confirmation. The automatic acknowledgement of receipt of an Order does not amount to acceptance. The Seller may reject or cancel Orders, including after payment, in case of unavailability, manifest errors, suspected fraud, previous breaches, inaccurate or unverifiable data, misuse of promotions, automated behaviour, abnormal quantities inconsistent with consumer use, or other reasonable business protection needs. Any amount already collected will then be refunded without undue delay.

5. Pre-contract information

Before placing the Order, the Buyer may review the main characteristics of the Products, total price, shipping charges, payment methods, indicative delivery timing and withdrawal conditions. Images, videos, renders, shades, textures and colours are for illustrative purposes only and may differ from the actual Product due to device settings, production batches, materials, lawful reformulations or non-substantial packaging updates.

6. Prices

All prices are in Euro and, unless otherwise stated, include applicable VAT. Shipping costs, ancillary charges, customs duties and import taxes are shown separately where quantifiable before checkout. The chargeable price is the one shown at the moment the Order is placed, except in case of obvious recognisable error.

7. Payment

Payment may be made through the methods displayed on the Website. The Seller does not store full payment instrument data, which are processed by third-party providers. Where bank transfer is offered, payment must be credited within the deadline stated at checkout or in the Order Confirmation, failing which the Order may be cancelled. The Seller may perform anti-fraud checks, restrict certain payment methods, refuse suspicious transactions and request reasonable additional information or documentation before accepting an Order.

8. Retention of title and transfer of risk

Title to the Products passes only upon full payment of the price, taxes and any ancillary charges. Risk passes to the consumer upon physical delivery, unless the consumer appointed a carrier not offered by the Seller.

9. Availability and quantity limits

Availability shown on the Website may change in real time. The Seller may set quantity limits per SKU, order, customer, shipping address, payment method or promotional period and may reject artificially split or multiple orders in order to prevent abuse, scalping, hoarding, unauthorised resale or uses inconsistent with the Website’s consumer purpose.

10. Shipping and delivery

Products are delivered to the address indicated by the Buyer through carriers selected by the Seller or shown at checkout. Delivery times are estimates and are not of the essence unless expressly agreed or required by mandatory law. Delays caused by carriers, seasonal peaks, customs inspections, temporary shortages, force majeure events or causes beyond the Seller’s reasonable control do not amount to breach, without prejudice to mandatory consumer rights. The Buyer must ensure the address is accurate and accessible and should inspect the parcel upon delivery, adding specific reservations to the carrier where appropriate.

11. Failed delivery, storage and return to sender

If delivery fails due to the Buyer’s absence, wrong address, non-collection, unjustified refusal or other cause attributable to the Buyer, the parcel may go into storage or be returned to the Seller. In such case, the Seller may terminate the Order and refund the amount received net of actual shipping, storage, return, cash-on-delivery or similar documented costs, where permitted by law. Discount codes may not be reinstated.

12. Delivery claims

Visible anomalies should be reported promptly to customer care, preferably within 48 hours from delivery, with photos, order number and a description of the issue. Prompt notice facilitates claims handling with the carrier and does not limit any mandatory consumer rights.

13. Legal conformity guarantee

Consumers benefit from the legal conformity guarantee under applicable law. Where a lack of conformity existed at the time of delivery, the Buyer is entitled to the remedies provided by law. The Seller may request information, photographs and, where necessary, return of the Product for technical checks. Damage caused by misuse, improper storage, impacts, forced opening, alteration, ordinary wear and tear, failure to follow instructions or external causes not attributable to the Seller is excluded.

14. Consumer withdrawal right

Except where a statutory exception applies, the consumer may withdraw within 14 days from delivery by sending an explicit notice to the Seller. The Product must be returned intact, complete with packaging and accessories, and not used beyond what is necessary to establish its nature, characteristics and functioning. Direct return costs are borne by the Buyer unless otherwise stated or required by law. Refunds will be made using the same payment method, unless otherwise agreed, within the statutory deadline, and may be withheld until the goods or proof of shipment are received.

15. Withdrawal exceptions

The withdrawal right is excluded in the cases provided by law and, in particular, for sealed goods not suitable for return for hygiene or health-protection reasons once opened after delivery, for made-to-measure or clearly personalised goods, and for gift cards or digital content where the legal exception validly applies. For cosmetics, opening a safety seal, pump, refill or sealed primary packaging may cause loss of the withdrawal right where legally permitted.

16. Partial refunds for diminished value

If returned goods show signs of use, damage, missing packaging or other alterations exceeding what is necessary to determine their nature, characteristics and functioning, the Seller may deduct the corresponding diminished value from the refund to the extent permitted by law.

17. Free gifts, bundles, promo codes and promotions

Free gifts, bundles, promotions, discounts and promo codes are governed by the specific rules communicated from time to time. Unless otherwise stated, they are not redeemable for cash, may not be combined, may have limited validity and may be deactivated in case of abuse, fraud, improper use, automated purchases, unauthorised professional use or manifest error. In case of full or partial withdrawal from a promotional order, the Seller may recalculate the transaction as if the promotion had not applied, retaining or recovering the corresponding amount. Any free gifts must be returned, otherwise their commercial value may be charged.

18. Gift cards

Gift cards, where available, are stored-value payment instruments. They do not accrue interest, are not reloadable unless expressly stated, are not redeemable for cash and may be used only within the validity period shown at issuance. Loss, theft, destruction or unauthorised use remain at the holder’s risk except in case of wilful misconduct or gross negligence by the Seller.

19. Product use and cosmetic warnings

IO Products are cosmetics and wellbeing accessories and are not medicines or medical devices unless expressly stated otherwise. Information on the Website, packaging, social media, newsletters, campaigns or other brand materials does not replace advice from doctors, pharmacists or other health professionals. Buyers must read INCI lists, directions for use, warnings, PAO, batch data and storage instructions before use, discontinue use in case of adverse reactions and, where appropriate, perform a prior patch test. Results described in Seller materials do not constitute a guarantee of individual outcomes. Performance may vary depending on personal, environmental and usage factors. The Seller is not liable for reactions arising from allergies, individual sensitivities, excessive use, improper storage, combination with other products or use contrary to instructions, except in cases of product defect or non-excludable liability.

20. Reviews, UGC and submitted content

If the Buyer submits reviews, photos, videos, social tags, comments, testimonials or other content relating to the Products, the Buyer warrants having the right to do so and grants the Seller a free, non-exclusive, sublicensable, worldwide and revocable licence to repost, promote, archive, translate, technically adapt and communicate such content through brand channels, subject to reasonable removal requests. The Seller may refuse, moderate or remove unlawful, offensive, misleading, defamatory or infringing content or content harmful to brand image.

21. Intellectual property

Trademarks, logos, product names, claims, photographs, videos, renders, texts, layouts, packaging design, editorial materials, databases and all other Website or Product materials are protected by intellectual and industrial property laws and remain the property of the Seller and/or the relevant rights holders. Any unauthorised use is prohibited, including scraping, harvesting, crawling, non-permitted text and data mining, use for AI model training without prior written consent, framing, misleading deep linking, reverse engineering, commercial copying and derivative works.

22. Limitation of liability

To the maximum extent permitted by law, the Seller is not liable for indirect damages, loss of profit, loss of opportunity, reputational harm or other non-immediate losses arising from use of the Website or Products. Nothing excludes liability for wilful misconduct, gross negligence, death or personal injury, mandatory product liability, consumer rights or any other non-waivable legal liability.

23. Force majeure

The Seller shall not be liable for delays, suspension or impossibility of performance caused by events beyond its reasonable control, including strikes, shortages of raw materials, fire, flood, war, pandemics, blackout, cyberattacks, network failures, acts of authorities, customs blocks or non-avoidable defaults by logistics suppliers.

24. Privacy

Personal data are processed in accordance with Regulation (EU) 2016/679, applicable national law and the Privacy Notice published on the Website.

25. Customer care and complaints

For assistance, complaints or exercise of rights, the Buyer may contact the Seller through the contact details shown on the Website. The Seller will review complaints within a reasonable time. Any ADR channels indicated on the Website may be used where available. The EU ODR platform is no longer operational.

26. Switzerland and non-EU orders

For deliveries outside the European Union, including Switzerland, the Buyer acts as importer unless otherwise specified and bears customs duties, local VAT, taxes, clearance fees, storage charges, return shipping costs and any other destination-country charges. The Seller does not warrant compliance of the Products with destination-country import, customs, labelling or regulatory rules except where expressly stated. If customs clearance is refused, abandoned or not completed, the Seller may deduct all incurred or to-be-incurred costs from any refund.

27. Unauthorised resale prohibition

Products are sold for personal use only. Resale, commercial distribution, parallel export or sale via marketplaces, including Amazon, eBay and similar platforms, without prior written consent of the Seller is strictly prohibited. The Seller reserves the right to cancel orders, limit purchases, suspend accounts and take legal action in case of breach.

28. Product safety and recall

The Seller reserves the right to withdraw, suspend or recall Products for safety, quality, regulatory or consumer-protection reasons. In such cases, the Buyer agrees to comply promptly with the instructions provided by the Seller. The sole remedy shall be replacement or refund of the affected Product where applicable.

29. Suspension and termination

The Seller may suspend or terminate access to the Website, the account or order processing in case of breach of these terms, suspected fraud, misuse of the Website, conduct harmful to the brand, unauthorised use of contents or violation of law. Any additional remedies available under law remain unaffected.

30. International compliance

The Buyer is responsible for compliance with local laws applicable in the destination country concerning import, registration, labelling, composition, marketing, use and restrictions of the Products, except where the Seller has expressly agreed to undertake such obligations.

31. Governing law and jurisdiction

These terms are governed by Italian law. If the Buyer is a consumer, the competent court is the court of the consumer’s place of residence or domicile where mandatory law so provides. In all other cases, the exclusive venue is Milan. Mandatory consumer protection rules of the customer’s country of residence remain unaffected where applicable.

32. Final clauses

Invalidity or unenforceability of one clause does not affect the remaining provisions. Failure by the Seller to enforce any right shall not constitute a waiver. These terms constitute the entire agreement between the parties in relation to the regulated subject matter and supersede any prior inconsistent agreement. The Seller may update these terms at any time; the version published on the Website when the Order is placed applies to that Order.