Shipping policy

Shipping and delivery

Products are delivered to the address indicated by the Buyer through carriers selected by the Seller or shown at checkout. Delivery times are estimates and are not of the essence unless expressly agreed or required by mandatory law. Delays caused by carriers, seasonal peaks, customs inspections, temporary shortages, force majeure events or causes beyond the Seller’s reasonable control do not amount to breach, without prejudice to mandatory consumer rights. The Buyer must ensure the address is accurate and accessible and should inspect the parcel upon delivery, adding specific reservations to the carrier where appropriate.

Failed delivery, storage and return to sender

If delivery fails due to the Buyer’s absence, wrong address, non-collection, unjustified refusal or other cause attributable to the Buyer, the parcel may go into storage or be returned to the Seller. In such case, the Seller may terminate the Order and refund the amount received net of actual shipping, storage, return, cash-on-delivery or similar documented costs, where permitted by law. Discount codes may not be reinstated.

Delivery claims

Visible anomalies should be reported promptly to customer care, preferably within 48 hours from delivery, with photos, order number and a description of the issue. Prompt notice facilitates claims handling with the carrier and does not limit any mandatory consumer rights.